Providing excellent and caring health care in partnership with patients and families!

Frequently Asked Questions (FAQs)

Q: Are you accepting new patients?

A:   We are accepting new patients since Stephanie and Andrea are on board, but new patients are limited to children under 18 with insurances we take (including OHP), and younger adults with private insurances that we are contracted with.  

- We always accept new babies!  We typically accept infants < 6 months of age, with rare exceptions due to insurance.​

- Unfortunately, we are not able to accept new adult patients with Oregon Health Plan or Medicare at this time as our panels are full (our practice already sees far more than the national average medicaid/medicare panel size). 

- Our office policy prevents treatment for chronic pain management with narcotics or other scheduled substances.

Q: I normally see Jacqui, Lisa, Noelle, Stephanie, or Andrea. Do I have to see the other(s)?

A: No, you can see your primary care for all regular appointments: exceptions may be if 1) there is a procedure (such as joint injections, nail removals, skin biopsies, IUD placements, contraceptive insert placements, etc.) that one doesn't complete, 2) if you are in a hurry to be seen and there is an opening in only one schedule that fits your schedule, or 3) if your primary care provider is not available.

If you were a previous primary care patient of Tracy or Lisa, we encourage you to try Stephanie or Andrea, they are well loved.  If you have seen Noelle or Jacqui frequently when Tracy or Lisa were out of the office, you may ask that one of them be your PCP, but 1) they are much harder to get into and 2) they are trying to cut back on patient load due to COVID craziness and homeschooling.

Q: What is a nurse practitioner?

A: We love nurse practitioners and prefer to see them!  Why?  They are clinical experts who practice independently, sharing many of the same job functions as medical doctors, physician assistants, and naturopaths in that they diagnose and treat acute and chronic health conditions, but they usually have an added, patient focused emphasis on holistic care and disease prevention. 

For more information, check out our Nurse Practitioners page.

Q: Is this the right practice for me?

A: ​Do you want to partner to be your healthiest self?  At Sunrise Family Clinic, our goal is excellent healthcare.  This includes limiting our number of patients to allow us to care for you in the best way possible for your lifetime health.  We do preventative exams annually and follow up appointments in accordance with national guidelines for chronic disease management (eg. follow ups usually within 2-4 weeks after starting  a new chronic medication and every 3-6 months thereafter).  This is a time to review medications, see if they need to be adjusted, are having side effects, or if we can possibly stop them, how they are working, and identify any concerns.  If you prefer to only be seen once you already have a serious issue, another practice may be a better choice for you, because we always prefer to prevent heart attacks, strokes, diabetes, cancers, and other health issues, and our practice reflects this.